Responsible Gaming at i77777

Our Commitment to Safer Play

i77777 treats responsible gaming as a core part of how the platform operates — not an afterthought. We want every player in Bangladesh to stay in control of their time and money while using i77777.

Gaming is meant to be entertainment. It should never be a way to solve financial problems, cope with stress, or borrow money. If it starts to feel that way, we have tools and people ready to help you step back.

Our responsible gaming programme covers four areas: self-assessment, account controls, self-exclusion, and signposting to external help. Each is free to use and takes effect within the timeframes set out below.

Know When It Stops Being Fun

Problem gambling often builds gradually. The following signs may suggest your gaming habits need attention. Ask yourself honestly whether any of these apply:

• You spend more than you planned, regularly.
• You chase losses by depositing again immediately after losing.
• Gaming is taking time away from work, family, or sleep.
• You feel anxious or irritable when you cannot access your account.
• You hide your gaming activity from people close to you.
• You have borrowed money or used bill money to fund deposits.
• You tell yourself you will stop "after the next win" but keep going.

Recognising these patterns early is the first step. If two or more of the above feel familiar, we strongly encourage you to use the account controls below or contact our support team at [email protected].

Limit and Control Tools

Every registered i77777 account comes with the following controls. You can activate any of them at any time through Live Chat or by emailing [email protected].

Lowering a deposit limit takes effect immediately. Raising a limit always requires a 7-day waiting period to prevent impulsive decisions. This delay is intentional and cannot be waived.

Self-Exclusion

Self-exclusion is a firm commitment. When you request it, i77777 will close your account, cancel any pending bonuses, and block your email address and phone number from being used to open a new account for the duration of the exclusion.

Exclusion periods available

• 6 months — the minimum period.
• 1 year
• 5 years
• Permanent — no end date; cannot be reversed.

What happens to your balance

Any withdrawable balance in your account at the time of exclusion will be paid out to your registered bKash, Nagad, or other linked payment method. Bonus funds that have not met the wagering requirement of 11× will be forfeited. The payout is processed within 30 minutes following the standard withdrawal process.

Reactivation after exclusion

Once your chosen period ends, you must contact support and pass a 48-hour cooling-off review before your account is reopened. We will not automatically reactivate any account. If you chose a permanent exclusion, reactivation is not possible under any circumstances.

Players Under 18

i77777 does not allow anyone under the age of 18 to register or play. Age verification is part of the KYC process, which must be completed before your first withdrawal. Accepted documents include a National ID Card (NID), Passport, or Driving Licence.

If you believe a minor has gained access to an account — whether by using a parent's phone or any other means — please report it to [email protected] right away. We will investigate and suspend the account pending review within 6 hours.

If you share a device with younger family members, consider using a separate browser profile with a password, or logging out fully after each session. The i77777 app requires a login each time it opens by default.

External Support Organisations

i77777 is not a counselling service. If you or someone close to you is struggling with gambling-related harm, please reach out to a professional organisation. The following provide free, confidential support:

All four organisations offer confidential help. You do not need to be in crisis to contact them — early conversations are welcome.

How to Request a Limit or Exclusion

Follow these steps to set up any responsible gaming control on your i77777 account:

1. 1
   Contact our support team

   Start a Live Chat session on i77777.ws or send an email to [email protected]. Support is available 24/7.

2. 2
   State the control you want

   Tell the agent the type of limit or exclusion, the amount or duration, and the account email or phone number. Be specific — for example: "I want a daily deposit limit of ৳500" or "I want a 30-day cooling-off period."

3. 3
   Verify your identity

   For account-level changes, the agent will verify your identity with a few account security questions. This protects you from someone else placing restrictions on your account without your consent.

4. 4
   Receive written confirmation

   You will receive a confirmation via the email registered to your account. The control takes effect within the timeframe shown in the table above. Keep this email as a record.

5. 5
   Check your account settings

   Once the control is active, you can see it listed in your account settings under "Responsible Gaming." If anything looks incorrect, reply to the confirmation email within 24 hours.

Common Questions About Responsible Gaming

Can I still withdraw my balance during a cooling-off period?

Yes. A cooling-off period stops you from logging in and depositing, but any withdrawable balance can still be paid out. Contact [email protected] and our team will process the withdrawal to your registered payment method. Standard processing time is 30 minutes.

Will my bonus be cancelled if I set a deposit limit?

Setting a deposit limit does not cancel active bonuses. However, if the limit prevents you from meeting the ৳350 minimum deposit required to claim a new bonus, you will not be able to claim that bonus until the limit allows it. Existing bonus progress is not affected.

How quickly does a self-exclusion take effect?

Self-exclusion is processed within 24 hours of your request being confirmed. During that window, your account remains active. If you feel you need immediate suspension, ask the support agent to place an emergency cooling-off period first — this takes effect within 1 hour.

Can I open a new account while self-excluded?

No. During any self-exclusion, i77777 blocks your registered email address, phone number, and payment details from being used to create a new account. If you attempt to register with different details, your account will be suspended when identified and your balance refunded.

What if I want to raise a deposit limit I set earlier?

You can request an increase at any time, but it will not take effect for 7 days after the request. This waiting period is in place to prevent impulsive decisions and cannot be shortened. Lowering a limit, however, happens immediately.

Does i77777 share my responsible gaming data with third parties?

No. Your responsible gaming choices — limits, exclusions, or support contacts — are kept confidential and are not shared with third parties for marketing purposes. See the Privacy Policy for full details on how i77777 handles your data.